Gyftskart Refund and Return Policy

At Gyftskart, we strive to provide our customers with the best shopping experience. We understand that there are situations where a product may not meet your expectations, and we offer a flexible return and refund policy to ensure customer satisfaction. Please read the following terms and conditions regarding returns and refunds for both our store and online orders.

Conditions for Returns and Refunds

1. When Placing an Order
   As a customer, when you place an order on Gyftskart, you will have the option to add, subtract, or delete items from your cart before proceeding to checkout.

2. After Placing an Order
   Once you have placed an order, you can cancel individual items before the order is dispatched. You can do this by visiting the "My Orders" section on the website or contacting our customer service team.

3. At the Time of Delivery
   If you are dissatisfied with any product(s) at the time of delivery for any reason, you are welcome to reject the delivery. The delivery person will return the goods that you do not accept.

   • In such cases, if payment has already been made, a full refund will be issued within one week of purchase.

   • Please check the expiration date or the condition of the products at the time of delivery. We cannot accept returns or issue refunds for products after delivery if they are damaged or defective beyond the acceptable return conditions.

4. After Delivery

   • If you wish to return a product after the delivery has been completed, please contact us via our customer care phone number or WhatsApp.

   • Returns will be accepted and refunds processed within one month from the date of purchase, provided the following conditions are met:

     • Gifting Items: Refunds for gifting items (e.g., personalized gifts, seasonal decor) will be accepted within one month from the purchase date, provided they are unused, unopened, and in original condition.

     • Home Decor Items: Refunds for home decor items (e.g., vases, photo frames, lighting) will be accepted within one month from purchase, provided the items are unused, in the original packaging, and undamaged.

     • Electronics: For electronic items (e.g., gadgets, home appliances), returns are accepted only if the item is in unused, unopened condition. If the product is faulty or defective, please contact our customer care team within 7 days of receipt for a replacement or refund.

     • Please ensure that all returned items are in their original packaging and include any accessories, manuals, and original receipts.

   If you face a situation where you have a valid reason for returning the product(s) after the time limit has passed, please contact us, and we will do our best to resolve the issue to your satisfaction.

5. Cancellation by Customer

   • You may cancel your order up to the cut-off time for the selected delivery slot by calling our customer service team. In this case, we will refund any payments already made for the canceled order.

   • Cancellation Charges: If your order is canceled due to any of the following reasons, a cancellation charge may apply:

     • The address provided by the customer is incomplete or incorrect.

     • The premises are found locked, or the customer is unreachable.

     • For COD orders, the customer refuses or is unable to pay the full amount at the time of delivery.

     • If non-delivery occurs due to a mistake made by the customer (e.g., incorrect address or information), any extra costs incurred by Gyftskart for redelivery will be claimed from the customer.

6. Cancellation by Gyftskart
   We reserve the right to cancel any order at our discretion in the following cases:

   • If we suspect fraudulent activity or a violation of our website's terms and conditions.

   • If the transaction is deemed suspicious or abnormal.

   • If the customer is on a negative list for fraudulent transactions.

   In such cases, we will provide a refund for any payments made.

7. No Cancellation or Refund in the Following Situations

   • If the customer has fully consumed or used the product (e.g., personalized gifts, home decor items that have been assembled or displayed, or electronics that have been plugged in or used).

   • If the customer has failed to follow the usage, handling, and storage instructions provided on the product packaging, leading to product deterioration or damage.

Refund Process

• If your return is approved, the refund will be processed to the original payment method or as a store credit (depending on the payment method used).

• Refunds for rejected deliveries will be issued within one week from the date of purchase.

• Refunds for returns processed after delivery will be completed within one month from the purchase date.

Contact Us

If you have any questions about our return or refund policy, please feel free to contact our customer service team via:

• Phone: 9990154321

• WhatsApp: 9990154321

• Email: gyftskart@gmail.com

We strive to resolve any issues and provide the best possible customer experience. Thank you for shopping with Gyftskart!