Terms of service

Welcome to Gyftskart.These Terms and Conditions govern your access to and use of the Gyftskart website, mobile-enabled services, physical-store-related online services, products and other services offered by us.In these Terms:

  • “Gyftskart,” “we,” “us,” or “our” means gyftskart, operating under the company name Addnum Infotech Pvt Ltd.
  • “Website” means www.gyftskart.com and any associated online platform operated by us.
  • “Customer,” “you,” or “your” means any person accessing, browsing or purchasing through our Services.
  • “Recipient” means the person to whom a gift or order is intended to be delivered.
  • “Services” includes our website, products, ordering, personalisation, delivery coordination and related services.

By accessing, browsing, registering, placing an order or otherwise using our Services, you agree to these Terms, our Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies displayed on our Website.If you do not agree with these Terms, please do not use the Website or place an order.

1. ELIGIBILITY AND ACCOUNT
You must be legally capable of entering into a binding contract under applicable law to place an order with Gyftskart.If you are below the age of 18 years, you may use the Website only with the involvement and consent of your parent or legal guardian.You are responsible for:

  • Providing accurate and complete information;
  • Maintaining the confidentiality of your account credentials;
  • All activities conducted through your account;
  • Promptly updating inaccurate or outdated information.

Gyftskart reserves the right to suspend, restrict or terminate any account or access where we reasonably believe that:

  • False information has been provided;
  • Fraudulent activity is suspected;
  • These Terms have been violated;
  • The Website or other customers are being misused.

2. PRODUCT INFORMATION AND REPRESENTATION
We make reasonable efforts to accurately display and describe our products.However, you acknowledge that:

  • Colours may vary depending on your device or screen settings;
  • Actual product dimensions may have minor variations;
  • Handmade, customised or natural products may have minor differences;
  • Packaging, accessories or decorative elements shown in photographs may occasionally differ;
  • Certain products may be subject to availability.

Product photographs are intended to provide a reasonable representation of the product and should not be interpreted as guaranteeing exact colour, texture, finish or appearance unless specifically stated.Gyftskart reserves the right to:

  • Correct typographical errors;
  • Correct pricing or product information;
  • Update product descriptions;
  • Modify packaging;
  • Discontinue products;
  • Limit quantities;
  • Cancel orders affected by genuine pricing, technical or inventory errors.

Nothing in this section is intended to limit rights that cannot legally be excluded under applicable law.

3. PERSONALISATION AND CUSTOMISED PRODUCTS
This section is particularly important for Gyftskart.Certain products may be customised using:

  • Names;
  • Photographs;
  • Messages;
  • Dates;
  • Logos;
  • Artwork;
  • Designs;
  • Other information provided by you.

By submitting such content, you represent and warrant that:

  1. You own the content or have all necessary permissions to use it.
  2. Your use of the content does not infringe another person's copyright, trademark, privacy, personality or other rights.
  3. The content is not unlawful, abusive, obscene, defamatory, hateful or otherwise prohibited.
  4. You have obtained the necessary consent of any person whose photograph or personal information you submit.

You are solely responsible for verifying the accuracy of all personalisation details before placing the order.Gyftskart shall not be responsible for errors arising from:

  • Incorrect spelling;
  • Incorrect dates;
  • Incorrect photographs;
  • Incorrect messages;
  • Incorrect logos or artwork;
  • Low-quality images uploaded by the customer;
  • Incorrect information submitted by the customer.

Where a preview or mock-up is provided, it is for illustrative purposes unless specifically identified as a final approved production proof.Minor differences in:

  • Colour;
  • Placement;
  • Size;
  • Alignment;
  • Printing;
  • Engraving;
  • Material appearance;

may occur due to the nature of manufacturing and personalisation.

Cancellation of personalised products
Once production, printing, engraving or customisation has started, the order generally cannot be cancelled, modified, exchanged or returned, except where required by applicable law or where the product is demonstrably damaged, defective or materially different from the confirmed order.This is an important protection because customised products may not be capable of resale.

4. CUSTOMER UPLOADED CONTENT
If you upload photographs, logos, artwork or other content to Gyftskart, you grant Gyftskart a limited, non-exclusive, royalty-free licence to use, reproduce, process, modify where technically necessary and transmit such content solely for the purpose of:

  • Processing your order;
  • Personalising the product;
  • Providing customer support;
  • Manufacturing and delivering the relevant product.

We may refuse or cancel an order containing content that we reasonably believe:

  • Violates intellectual property rights;
  • Is unlawful;
  • Is offensive or abusive;
  • Could expose Gyftskart to legal liability.

You agree to indemnify Gyftskart against reasonable losses or claims arising directly from content supplied by you that infringes third-party rights or violates applicable law.

5. ORDERS AND ACCEPTANCE
Placing an order constitutes an offer by you to purchase the selected product.An order confirmation or payment confirmation does not necessarily mean that Gyftskart has accepted the order.We reserve the right to:

  • Accept;
  • Reject;
  • Cancel;
  • Partially fulfil;

an order where reasonably necessary, including because of:

  • Product unavailability;
  • Incorrect pricing;
  • Technical errors;
  • Inventory discrepancies;
  • Suspected fraud;
  • Payment verification failure;
  • Incomplete or incorrect customer information;
  • Legal or regulatory requirements.

If we cancel an order before fulfilment, any eligible payment received for the cancelled portion will be refunded in accordance with applicable law and our refund procedures.Major gifting platforms similarly distinguish between a customer's offer to purchase and the merchant's acceptance of the order, and commonly reserve rights relating to availability, verification and order errors.

6. ORDER MODIFICATION AND CANCELLATION
You should contact Gyftskart immediately if you wish to modify or cancel an order.We will make reasonable efforts to accommodate the request. However, modification or cancellation may not be possible once the order has:

  • Entered processing;
  • Been personalised;
  • Been packed;
  • Been handed over to a delivery partner;
  • Been dispatched;
  • Been prepared specifically for the selected delivery date.

For personalised, customised, made-to-order or specially sourced products, cancellation may not be permitted after production has commenced.Gyftskart may deduct reasonable non-recoverable costs where permitted by applicable law and clearly communicated to the customer.

7. PRICING, PROMOTIONS AND PAYMENT
All prices displayed on the Website are subject to change without prior notice.The applicable price will generally be the price displayed at the time the order is placed, subject to correction of genuine technical or typographical errors.Prices may vary between:

  • Gyftskart physical stores;
  • The Website;
  • Third-party marketplaces;
  • Promotional campaigns.

Discounts and promotional codes:

  • May have separate conditions;
  • May have expiry dates;
  • May have minimum order values;
  • May apply only to selected products;
  • Cannot normally be combined unless expressly stated;
  • May be withdrawn or modified before use.

We reserve the right to cancel or correct an order where a price has been displayed incorrectly due to a genuine technical, system or human error.

8. FRAUD PREVENTION AND PAYMENT VERIFICATION
Gyftskart may take reasonable measures to verify an order or payment.We may request additional information where we reasonably suspect:

  • Fraud;
  • Unauthorised payment;
  • Identity misuse;
  • Suspicious transactions;
  • Incorrect billing information.

We may delay, suspend or cancel an order until verification is completed.Any payment gateway is an independent service provider, and transactions may also be subject to the terms of the relevant payment provider.

9. CASH ON DELIVERY
Where Cash on Delivery (“COD”) is offered:

  • COD availability may depend on the location, product and order value;
  • Gyftskart may restrict COD for certain products;
  • Personalised, customised or high-value products may require advance or partial payment;
  • Gyftskart reserves the right to verify COD orders before dispatch.

Repeated refusal of genuine COD orders, fraudulent orders or misuse may result in restriction of future COD access.

10. SHIPPING AND DELIVERY
Delivery dates and timelines displayed on the Website are generally estimates unless expressly stated otherwise.Gyftskart will make reasonable efforts to deliver orders within the indicated period.However, delays may occur because of:

  • Courier delays;
  • Weather;
  • Traffic restrictions;
  • Natural disasters;
  • Strikes;
  • Government restrictions;
  • Festivals or unusually high order volumes;
  • Incorrect addresses;
  • Recipient unavailability;
  • Other events outside our reasonable control.

Accordingly, delivery dates should not be treated as an absolute guarantee unless specifically agreed in writing.

11. CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION
You are responsible for providing accurate:

  • Recipient name;
  • Address;
  • Landmark;
  • Postal code;
  • Telephone number;
  • Delivery instructions.

Gyftskart will not be responsible for non-delivery or delay caused by:

  • Incorrect or incomplete addresses;
  • Incorrect phone numbers;
  • Recipient unavailability;
  • Locked premises;
  • Refusal by the recipient;
  • Restricted access to the location;
  • Failure to provide necessary building or entry details.

You should ensure that the recipient or an authorised person is reasonably available to receive the order.

12. DELIVERY ATTEMPTS AND DEEMED DELIVERY
Where permitted by the delivery circumstances and applicable law, an order may be treated as successfully delivered or delivery obligations may be considered fulfilled where:

  • The product is accepted by the recipient;
  • The product is accepted by an authorised family member;
  • The product is accepted by building reception or security with appropriate authorisation or reasonable delivery practice;
  • The recipient expressly refuses delivery;
  • The customer has provided an incorrect address;
  • The premises are inaccessible or permanently closed;
  • The recipient cannot be contacted after reasonable delivery attempts.

For surprise gifts, we may contact either the customer or recipient where reasonably necessary to complete delivery.Proof of delivery may include:

  • Delivery partner records;
  • OTP confirmation;
  • Signature;
  • Photograph;
  • GPS or delivery confirmation records;
  • Other commercially reasonable evidence.

Similar protections, including recipient unavailability, incorrect addresses, refusal and proof of delivery, are used in the gifting sector because gifts are frequently sent to third-party recipients rather than the purchaser.

13. DELIVERY TO THIRD PARTIES AND SPECIAL LOCATIONS
Delivery to locations such as:

  • Offices;
  • Hotels;
  • Hospitals;
  • Wedding venues;
  • Event venues;
  • Residential complexes;

May be subject to the policies and access restrictions of those locations.If an authorised representative of the location accepts the order on behalf of the recipient, Gyftskart may treat the delivery as completed.The customer is responsible for providing sufficient information regarding access restrictions, recipient details and any required delivery instructions.

14. FAILED DELIVERY AND RETURNED SHIPMENTS
If delivery fails because of customer or recipient-related reasons, including an incorrect address or refusal to accept delivery:

  • Re-delivery may involve additional charges;
  • Refunds may be reduced by reasonable non-recoverable delivery, packaging, personalisation or handling costs where legally permitted;
  • Personalised products may not be eligible for a refund;
  • Products returned to origin may be subject to inspection before any eligible refund or re-dispatch.

15. SAME-DAY, EXPRESS OR FIXED-TIME DELIVERY
Where Gyftskart offers same-day, express or time-slot delivery:

  • Availability depends on location and product;
  • Cut-off times may apply;
  • Delivery windows are estimates unless expressly guaranteed;
  • Extraordinary traffic, weather, security or operational conditions may affect delivery.

Any special delivery charges may be non-refundable once delivery operations have commenced, except where otherwise required by applicable law.

16. PRODUCT AVAILABILITY AND SUBSTITUTION
Certain products, materials, colours, packaging or components may occasionally become unavailable.Where a substitution is necessary, Gyftskart may:

  1. Contact the customer for approval; or
  2. Provide a reasonably similar product of comparable value and purpose, where appropriate.

We will not intentionally substitute a materially inferior product.Where a suitable substitution is not available, we may cancel the affected portion of the order and provide an eligible refund.

17. GIFT PACKAGING AND GIFT MESSAGES
Gift packaging, complimentary cards or gift messages may be available only for selected products or campaigns.We reserve the right to:

  • Modify packaging design;
  • Use equivalent packaging materials;
  • Change complimentary packaging based on availability.

Customers are responsible for checking the accuracy of gift messages before submitting the order.Gyftskart shall not be responsible for spelling or content errors supplied by the customer.We reserve the right to refuse to print or reproduce messages that are unlawful, abusive, threatening, defamatory or otherwise inappropriate.

18. RETURNS, REPLACEMENTS AND REFUNDS
Returns, replacements and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.As a general principle:

Personalised and customised products
These may not be eligible for return or exchange merely because the customer:

  • Changed their mind;
  • No longer requires the product;
  • Entered incorrect personalisation details;
  • Ordered the wrong product;
  • Provided an incorrect photograph, name or message.

Damaged, defective or incorrect products
If you believe that you have received a damaged, defective or materially incorrect product, you should notify Gyftskart within the period specified in our Return and Refund Policy and provide:

  • Order number;
  • Clear photographs;
  • Unboxing or other supporting video where reasonably requested;
  • Relevant details of the issue.

Gyftskart may require the product to be returned or inspected before approving a replacement or refund.We reserve the right to investigate claims where there is evidence of:

  • Fraud;
  • Product misuse;
  • Damage after delivery;
  • False claims;
  • Repeated abuse of return or refund facilities.

Nothing in these Terms removes any statutory consumer rights that cannot legally be excluded.

19. PRODUCT WARRANTY
Where a manufacturer or Gyftskart warranty is specifically offered for a product, the warranty terms displayed with that product will apply.Unless otherwise expressly stated, warranty does not cover:

  • Normal wear and tear;
  • Accidental damage;
  • Misuse;
  • Improper handling;
  • Unauthorised modification;
  • Damage caused after delivery;
  • Failure to follow reasonable product care instructions.

20. BULK, CORPORATE AND CUSTOM ORDERS
Corporate, bulk, event or specially sourced orders may be subject to separate:

  • Quotations;
  • Specifications;
  • Samples;
  • Artwork approvals;
  • Payment schedules;
  • Delivery schedules;
  • Cancellation terms.

For such orders, the specific written quotation or agreement will prevail to the extent of any conflict with these general Terms.Once artwork, samples, specifications or quantities have been approved, subsequent changes may result in additional charges or delays.

21. INTELLECTUAL PROPERTY
All content available through Gyftskart, including:

  • The Gyftskart name and logo;
  • Website design;
  • Product photographs;
  • Text;
  • Graphics;
  • Videos;
  • Blogs;
  • Artwork;
  • Catalogues;
  • Software;
  • Other materials;

is owned by or licensed to Gyftskart or its respective owners.You may not reproduce, copy, scrape, download for commercial use, distribute, modify or exploit such content without prior written permission.Unauthorised use may result in legal action where appropriate.Your existing Terms already contain a broad intellectual-property framework; this section should be retained and adapted to Indian law and Gyftskart's actual ownership and licensing arrangements.

22. PROHIBITED USE
You must not use Gyftskart to:

  • Violate applicable law;
  • Commit fraud;
  • Infringe intellectual property rights;
  • Upload malicious code;
  • Harass or threaten our employees or representatives;
  • Provide false information;
  • Impersonate another person;
  • Interfere with Website security;
  • Scrape or systematically extract content without authorisation;
  • Use automated systems in a manner that disrupts our Services;
  • Circumvent security, access controls or restrictions.

Gyftskart may suspend or terminate access where such misuse is reasonably suspected.

23. THIRD-PARTY SERVICES
Gyftskart may use third-party providers for:

  • Payments;
  • Shipping;
  • WhatsApp;
  • Analytics;
  • Reviews;
  • Marketing;
  • Other services.

Such services may have their own terms and privacy policies.Gyftskart is not responsible for third-party websites or services that are outside our reasonable control, subject to applicable law.The Shopify template you supplied already contains protections concerning optional third-party tools and third-party links.

24. CUSTOMER FEEDBACK, REVIEWS AND SUBMISSIONS
If you submit:

  • Reviews;
  • Testimonials;
  • Feedback;
  • Suggestions;
  • Product photographs;
  • Other content;

you grant Gyftskart a non-exclusive, worldwide, royalty-free right to use, reproduce, display and publish such content for legitimate business, promotional and operational purposes, subject to applicable law and our Privacy Policy.You remain responsible for ensuring that your submission does not infringe another person's rights.Gyftskart may remove content that is unlawful, abusive, misleading or inappropriate.

25. DISCLAIMER
To the maximum extent permitted by applicable law:

  • Product information is provided in good faith;
  • Website availability may occasionally be interrupted;
  • Technical errors may occur;
  • Delivery timelines may vary;
  • Product appearance may differ slightly from digital representations.

Except where expressly stated or required by applicable law, Gyftskart does not provide warranties beyond those specifically applicable to a product or service.Your existing Shopify Terms already contain a broad warranty disclaimer, but it should be read subject to non-excludable consumer rights under applicable Indian law.

26. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Gyftskart shall not be liable for:

  • Indirect or consequential losses;
  • Loss of profits;
  • Loss of business;
  • Loss of opportunity;
  • Loss of goodwill;
  • Emotional or consequential damages arising solely from delayed gifting or missed expectations;
  • Losses caused by inaccurate customer or recipient information;
  • Events outside our reasonable control.

Where liability cannot legally be excluded, Gyftskart's liability shall be limited to the extent permitted by applicable law.For ordinary contractual claims relating to an order, Gyftskart's aggregate liability should generally not exceed the amount actually paid by the customer for the affected product or service, except where a greater remedy is required by applicable law.This limitation is intended to protect Gyftskart against disproportionate claims while preserving rights that cannot legally be waived. The Consumer Protection Act also contains specific provisions relating to product liability, so no website term should attempt to override mandatory statutory liability.

27. INDEMNITY
You agree, to the extent permitted by applicable law, to indemnify and hold Gyftskart harmless from claims, losses or reasonable expenses arising directly from:

  • Your violation of these Terms;
  • Fraudulent conduct;
  • Unauthorised use of another person's intellectual property;
  • Customer-provided content that infringes third-party rights;
  • False information supplied by you.

This does not require you to indemnify Gyftskart for losses caused by Gyftskart's own unlawful conduct or liability that cannot legally be excluded.

28. FORCE MAJEURE
Gyftskart shall not be responsible for delay or failure caused by events beyond our reasonable control, including:

  • Natural disasters;
  • Floods;
  • Severe weather;
  • Fire;
  • Epidemics or pandemics;
  • War;
  • Civil unrest;
  • Government action;
  • Strikes;
  • Transportation disruption;
  • Power or telecommunications failure;
  • Major cyber incidents;
  • Other unforeseen events.

We will make reasonable efforts to resume performance when reasonably possible.

29. GRIEVANCE REDRESSAL
For complaints, order issues or grievances, please contact:
Grievance Officer: Pradeep Kumar
Designation: Founder
Email: info@gyftskart.com
Phone: 91-9990154321

We will acknowledge and address complaints in accordance with applicable law and our internal grievance process.Indian e-commerce rules require relevant entities to provide specified information and maintain an appropriate consumer grievance mechanism.

30. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of India.Subject to mandatory rights available to consumers under applicable law, the courts having jurisdiction over Ghaziabad, India shall have jurisdiction over disputes arising from these Terms.

Optional arbitration clause for commercial disputes
For disputes involving corporate, bulk or B2B transactions, the parties may agree to resolve disputes through arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue specified in the relevant commercial agreement.

31. PRIVACY
Your use of Gyftskart is also governed by our Privacy Policy.Where you provide personal information about a recipient, you represent that you are authorised to provide that information for the purpose of fulfilling the order.

32. CHANGES TO THESE TERMS
Gyftskart may update these Terms from time to time.The revised version will be posted on the Website with an updated “Last Updated” date.Material changes will apply as required under applicable law.Continued use of the Website after the effective date of revised Terms constitutes acceptance of the revised Terms, except where additional consent is legally required.

33. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent legally permitted.The remaining provisions shall continue in full force.

34. ENTIRE AGREEMENT
These Terms, together with the applicable:

  • Privacy Policy;
  • Return and Refund Policy;
  • Shipping Policy;
  • Product-specific terms;
  • Corporate or bulk order agreements;

constitute the agreement between you and Gyftskart regarding the relevant Services.

35. CONTACT INFORMATION
Legal Entity: ADDNUM INFOTECH PVT LTD
Brand: Gyftskart
Website: Gyftskart.com
Email: info@gyftskart.com
Phone: 91-9990154321
Business Address: 112, Ankur Apartment, Sector-5, Rajender Nagar, Sahibabad, Ghaziabad
GSTIN: 09AAQCA4967M1ZR
Grievance Officer: Pradeep Kumar