Privacy policy

Gyftskart respects your privacy and is committed to protecting the personal information of our customers, website visitors, gift recipients, business partners and other users of our services.This Privacy Policy explains how GYFTSKART, operating under the company name ADDNUM Infotech Pvt Ltd (“Gyftskart”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal information when you visit or use Gyftskart.com, place an order, visit our stores, contact us or otherwise interact with our services.By accessing or using our website or services, you acknowledge that you have read this Privacy Policy.This Privacy Policy should be read together with our:

  • Terms & Conditions
  • Shipping Policy
  • Return, Refund and Cancellation Policy
  • Any product-specific terms or notices

1. Who We Are
Brand Name : Gyftskart
Legal Entity : ADDNUM Infotech Private Limited
Website : Gyftskart.com
Registered/Business Address : 112, Ankur Apartment, Sector-5, Rajender Nagar, Sahibabad, Ghaziabad
Customer Support Email : info@gyftskart.com
Customer Support Phone : [91-9990154321]

For any privacy-related questions or requests, please contact us using the details provided at the end of this Privacy Policy.

2. Information We Collect
Depending on how you interact with Gyftskart, we may collect different categories of information.

A. Information You Provide Directly
When you place an order, create an account, contact us or submit a form, we may collect:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Postal code
  • City and state
  • Order details
  • Products purchased
  • Communication preferences
  • Customer support requests
  • Reviews or feedback

B. Gift Recipient Information
Because Gyftskart is a gifting platform, you may provide us with information about another person who will receive the gift.This may include:

  • Recipient's name
  • Mobile number
  • Delivery address
  • Email address, where applicable
  • Gift message
  • Occasion details
  • Relationship information

For example, you may provide information relating to a:

  • Husband or wife
  • Parent
  • Friend
  • Colleague
  • Employee
  • Client
  • Wedding couple
  • Other gift recipient

By providing another person's information to Gyftskart, you represent that you are authorised to provide that information for the purpose of processing and delivering the relevant order.We use recipient information primarily to fulfil the order, coordinate delivery and provide related customer support.

3. Personalisation Information
For personalised or customised gifts, we may collect information such as:

  • Names
  • Dates
  • Messages
  • Photographs
  • Artwork
  • Logos
  • Designs
  • Text submitted for engraving or printing
  • Other customisation instructions

Important
You should only upload content that you have the right or permission to use.If you upload photographs or personal information relating to another person, you are responsible for ensuring that you have the necessary authority or consent to provide that information for the purpose of creating the personalised product.We may use this information only as reasonably necessary to:

  • Process your customisation request;
  • Create the personalised product;
  • Communicate regarding the order;
  • Resolve quality or customer service issues;
  • Comply with applicable legal obligations.

4. Payment Information
Payments may be processed through third-party payment gateways or payment service providers.Gyftskart generally does not intentionally collect or store complete debit card, credit card or banking credentials on its own systems unless specifically required for a particular authorised payment process.Depending on the payment method, payment providers may process information such as:

  • Card details
  • UPI information
  • Bank details
  • Payment status
  • Transaction reference numbers

These payment providers may operate under their own privacy policies and terms.We may retain transaction-related information necessary for:

  • Order processing;
  • Accounting;
  • Taxation;
  • Fraud prevention;
  • Refunds;
  • Legal compliance;
  • Resolving disputes.

5. Information Collected Automatically
When you visit our website, certain information may be collected automatically through technologies such as cookies, pixels, analytics tools and similar technologies.This may include:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages visited
  • Products viewed
  • Time spent on pages
  • Referring website or source
  • Approximate location derived from IP address
  • Website interactions
  • Cart activity
  • Checkout activity
  • Advertising interaction data

This information helps us understand how customers use the Gyftskart website and improve its functionality and shopping experience.

6. Cookies and Similar Technologies
Gyftskart and authorised third-party service providers may use cookies and similar technologies.Cookies may help us:

  • Keep you signed in;
  • Remember items in your shopping cart;
  • Remember your preferences;
  • Improve website performance;
  • Understand website usage;
  • Measure marketing campaigns;
  • Provide relevant advertising;
  • Detect fraudulent or suspicious activity.

You may be able to manage or disable cookies through your browser settings.However, disabling certain cookies may affect the functionality of the website, including:

  • Login;
  • Shopping cart;
  • Checkout;
  • Personalised website preferences.

Where required, we will provide appropriate cookie-related notices or consent options.

7. How We Use Your Information
We may use personal information for the following purposes:

Order Processing

  • Processing your purchase;
  • Confirming orders;
  • Personalising products;
  • Packing and dispatching products;
  • Coordinating delivery;
  • Processing returns or refunds.

Customer Support

  • Responding to questions;
  • Resolving complaints;
  • Providing order updates;
  • Handling replacement or refund requests.

Personalisation
Where you order a personalised product, we may use the information you provide to:

  • Print or engrave names;
  • Process photographs;
  • Create customised designs;
  • Add messages;
  • Create other requested customisation.

Improving Gyftskart
We may analyse website and customer interaction information to:

  • Improve product discovery;
  • Improve website design;
  • Improve product selection;
  • Understand customer preferences;
  • Improve delivery and customer service.

Marketing and Communication
Where permitted and subject to your applicable preferences, we may send:

  • Order updates;
  • Product information;
  • Promotional offers;
  • Festival campaigns;
  • New product announcements;
  • Birthday or occasion-related offers;
  • Other marketing communications.

You may opt out of promotional communications using the unsubscribe option provided or by contacting us, where applicable.

Security and Fraud Prevention
We may use information to:

  • Detect suspicious transactions;
  • Prevent fraud;
  • Verify orders;
  • Protect our website;
  • Protect customers and Gyftskart;
  • Investigate misuse or violations of our Terms.

Legal and Regulatory Compliance
We may process or retain information where reasonably necessary to:

  • Comply with applicable laws;
  • Maintain business records;
  • Meet tax or accounting obligations;
  • Respond to lawful requests;
  • Establish, exercise or defend legal claims.

8. How We Share Information
Gyftskart does not sell your personal information as a standalone product.However, we may share information with trusted service providers where reasonably necessary to operate our business and fulfil your order.These may include:

A. Shopify and Website Service Providers
Our e-commerce platform, hosting providers and technical service providers may process information necessary to operate the website and complete transactions.

B. Payment Service Providers
Information may be shared with authorised payment gateways to process payments, refunds and transactions.

C. Shipping and Delivery Partners
We may provide delivery partners with information such as:

  • Recipient name;
  • Address;
  • Mobile number;
  • Order details necessary for delivery.

D. Personalisation and Manufacturing Partners
For selected customised products, relevant personalisation details may be shared with authorised suppliers, manufacturers or production partners strictly as necessary to create the ordered product.For example, this may include:

  • Name;
  • Photograph;
  • Message;
  • Artwork;
  • Personalisation instructions.

E. Technology and Business Service Providers
We may use third-party providers for:

  • Website hosting;
  • Analytics;
  • Customer communication;
  • WhatsApp services;
  • Email;
  • Reviews;
  • Customer support;
  • Marketing;
  • Fraud prevention.

F. Legal and Regulatory Authorities
We may disclose information where required or reasonably necessary to:

  • Comply with applicable law;
  • Respond to lawful requests;
  • Protect the rights, property or safety of Gyftskart, our customers or others;
  • Investigate fraud or misuse.

We require service providers, where appropriate, to handle information only for legitimate authorised purposes.

9. Marketing and Advertising
Gyftskart may use customer information to provide relevant offers and marketing communications where permitted.We may use advertising and analytics platforms to understand:

  • Website visitors;
  • Product interest;
  • Campaign performance;
  • Cart abandonment;
  • Customer engagement.

This may involve the use of technologies such as cookies, pixels or similar identifiers.Marketing may be conducted through channels such as:

  • Email;
  • SMS, where applicable;
  • WhatsApp, where applicable and authorised;
  • Website notifications;
  • Online advertising platforms.

You may opt out of promotional communications. However, even after opting out of marketing communications, you may still receive important transactional communications relating to:

  • Orders;
  • Payments;
  • Deliveries;
  • Returns;
  • Security;
  • Customer support.

10. WhatsApp and Other Messaging Services
If you contact Gyftskart through WhatsApp or another messaging platform, your interaction may also be subject to the privacy policies and terms of that platform.We may use authorised messaging services to provide:

  • Order confirmation;
  • Shipping updates;
  • Delivery communication;
  • Customer support;
  • Promotional communication, where permitted.

You may request to stop receiving promotional communications through the applicable opt-out mechanism or by contacting us.

11. Product Reviews and User-Generated Content
If you submit a:

  • Product review;
  • Rating;
  • Photograph;
  • Video;
  • Testimonial;
  • Feedback;

we may display or use that content in connection with Gyftskart's products or services, subject to applicable law and the permissions applicable to the submission.Please do not include sensitive personal information in public reviews or feedback.We may remove content that is:

  • Unlawful;
  • Abusive;
  • Misleading;
  • Fraudulent;
  • Infringing;
  • Inappropriate.

12. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing orders;
  • Providing customer support;
  • Maintaining business records;
  • Tax and accounting obligations;
  • Handling returns and disputes;
  • Fraud prevention;
  • Legal compliance.

The retention period may vary depending on:

  • The nature of the information;
  • The purpose for which it was collected;
  • Applicable legal requirements;
  • Potential disputes or claims.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

13. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against:

  • Unauthorised access;
  • Unauthorised disclosure;
  • Loss;
  • Misuse;
  • Alteration;
  • Destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.You are also responsible for protecting:

  • Your account password;
  • OTPs;
  • Login credentials;
  • Other authentication information.

Gyftskart will never ask you to publicly share sensitive passwords or authentication credentials.

14. Account Information
If you create an account with Gyftskart, you may be able to:

  • Review certain account details;
  • Update contact information;
  • Review order information;
  • Manage certain preferences.

You are responsible for ensuring that the information you provide is accurate and up to date.We may retain certain information even after account deletion or closure where necessary for:

  • Legal compliance;
  • Fraud prevention;
  • Taxation;
  • Accounting;
  • Resolving disputes;
  • Enforcing our agreements.

15. Your Privacy Choices and Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request access to certain personal information;
  • Request correction of inaccurate information;
  • Request updates to your information;
  • Withdraw consent where processing is based on consent;
  • Opt out of certain promotional communications;
  • Request deletion of certain information, subject to legal and legitimate business requirements;
  • Raise a privacy-related complaint.

To make a request, please contact us using the details below.For security reasons, we may need to verify your identity before processing certain requests.Certain requests may not be fulfilled where we are legally required or otherwise legitimately entitled to retain the relevant information.

16. Children's Privacy
Gyftskart does not knowingly collect personal information from children for independent commercial use without appropriate involvement or consent from a parent or legal guardian where required.If you believe that a child has provided personal information to us inappropriately, please contact us.

17. Third-Party Websites and Services
Our website may contain links or integrations relating to third-party services.For example:

  • Payment gateways;
  • Social media platforms;
  • Delivery services;
  • Review platforms;
  • External applications.

Gyftskart is not responsible for the privacy practices of independent third-party websites or services.We encourage you to review their privacy policies before providing personal information.

18. Business Transfers
If Gyftskart is involved in a business transaction such as:

  • Merger;
  • Acquisition;
  • Restructuring;
  • Sale of assets;
  • Transfer of business operations;

relevant customer or business information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

19. Data Related to Physical Stores
Where you visit or purchase from a Gyftskart physical store, we may collect information necessary for:

  • Billing;
  • GST invoices;
  • Customer service;
  • Loyalty or promotional programmes;
  • Order fulfilment;
  • Product personalisation;
  • Delivery.

If CCTV is used at a Gyftskart location, appropriate notices should be displayed and recordings may be used for legitimate security and safety purposes.

20. Changes to This Privacy Policy
Gyftskart may update this Privacy Policy from time to time to reflect:

  • Changes in our business;
  • New services;
  • Technology changes;
  • Legal or regulatory developments.

The updated version will be published on the Website with a revised “Aug 2026” date.Where a material change requires additional notice or consent under applicable law, we will take appropriate steps.

21. Contact and Privacy Grievances
For privacy questions, concerns or requests, please contact:

Privacy / Grievance Officer : Pradeep Kumar
Designation : Founder
Email : info@gyftskart.com
Phone : 91-9990154321
Business Address : 112, Ankur Apartment, Sector-5, Rajender Nagar, Sahibabad, Ghaziabad

Please include sufficient details regarding your request so that we can identify and respond appropriately.

22. Consent
By using the Gyftskart website or services and voluntarily providing information to us, you acknowledge that Gyftskart may collect and process your information for the purposes described in this Privacy Policy and as otherwise permitted or required by applicable law.Where specific consent is required, Gyftskart will seek such consent through an appropriate mechanism.You may withdraw consent in certain circumstances, subject to applicable law and legitimate requirements for retaining or processing information.