Shipping policy

At Gyftskart, we aim to make gifting convenient, reliable and enjoyable. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered when you purchase from Gyftskart.com.This policy should be read together with our Terms & Conditions, Privacy Policy, and Return, Refund & Cancellation Policy.

1. Shipping Coverage
Gyftskart currently delivers to selected locations in India.Delivery availability depends on:

  • Delivery PIN code
  • Product availability
  • Product category
  • Size and weight of the product
  • Whether the product requires personalisation
  • Availability of courier or delivery partners in the area

Customers can check delivery availability by entering their PIN code on the product page or during checkout, where this feature is available.Gyftskart reserves the right to decline or cancel an order if delivery to the requested location is not serviceable.If payment has already been successfully received for an order that Gyftskart is unable to deliver, an eligible refund will be processed in accordance with our applicable policies.

2. Order Processing
Orders are processed after successful order placement and, where applicable, payment confirmation or COD verification.The processing time may vary depending on:

  • Product availability
  • Personalisation requirements
  • Customisation requirements
  • Order quantity
  • Delivery location
  • Verification requirements

Some products may require additional time for:

  • Printing
  • Engraving
  • Photo processing
  • Custom design
  • Manufacturing
  • Sourcing
  • Quality checks
  • Gift packing

An order is not considered dispatched merely because an order confirmation or payment confirmation has been issued.

3. Estimated Delivery Timelines
The estimated delivery timeline may be displayed on the relevant product page, shopping cart or checkout page.Delivery timelines are generally estimates and may vary depending on the product and delivery destination.
Indicative timelines may include:

Order Type

Estimated Processing & Delivery

Ready-to-ship products

As displayed on the product page or during checkout

Personalised products

May require additional processing time

Made-to-order products

Timeline may depend on production requirements

Bulk or corporate orders

As agreed separately

Same-day/express delivery

Subject to product and location availability

The estimated delivery date is not a guaranteed delivery commitment unless expressly stated as guaranteed by Gyftskart in writing.

4. Personalised and Customised Products
Personalised products require additional processing.Before placing an order, please carefully verify:

  • Names
  • Spelling
  • Dates
  • Messages
  • Photographs
  • Design instructions
  • Other personalisation details

Gyftskart will generally process the product based on the information submitted by the customer.Gyftskart shall not be responsible for delays caused by:

  • Incomplete personalisation information;
  • Incorrect information;
  • Low-quality photographs;
  • Delayed customer approval where approval is required;
  • Requests for changes after production has started.

Once personalisation or production has started, changes or cancellation may not be possible.

5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.Shipping charges may vary depending on:

  • Delivery location;
  • Product size or weight;
  • Order value;
  • Delivery method;
  • Same-day or express delivery requirements;
  • Promotional offers.

Free Shipping
Gyftskart may offer free shipping on:

  • Selected products;
  • Orders above a specified value;
  • Specific locations;
  • Promotional campaigns.

The applicable free-shipping conditions will be displayed on the Website or during checkout.Gyftskart reserves the right to modify or withdraw promotional shipping offers for future orders.

6. Same-Day and Express Delivery
Same-day or express delivery may be available for selected:

  • Products;
  • Locations;
  • PIN codes;
  • Order timings.

Availability is subject to:

  • Order cut-off times;
  • Product availability;
  • Store or warehouse availability;
  • Delivery partner availability;
  • Traffic and weather conditions;
  • Operational capacity.

Orders placed after the applicable cut-off time may be processed on the next available working day.Even where same-day or express delivery is selected, unforeseen circumstances outside Gyftskart's reasonable control may cause delays.

7. Scheduled or Preferred Delivery Dates
Where Gyftskart allows you to select a preferred delivery date or time slot, we will make reasonable efforts to deliver accordingly.However, a selected delivery date or time is generally a preferred delivery request and may not constitute an absolute guarantee unless specifically stated otherwise.Delivery may be affected by:

  • Recipient availability;
  • Incorrect address;
  • Restricted building access;
  • Courier or delivery delays;
  • Traffic;
  • Weather;
  • Local restrictions;
  • Other circumstances beyond reasonable control.

If an important event or occasion depends on delivery by a specific date, customers are encouraged to place the order sufficiently in advance.

8. Delivery Address and Contact Details
You are responsible for providing accurate and complete delivery information.This includes:

  • Recipient's full name;
  • Complete address;
  • House, flat or office number;
  • Building or society name;
  • Street and locality;
  • Correct PIN code;
  • Landmark where required;
  • Accurate mobile number;
  • Any special delivery instructions.

Gyftskart shall not be responsible for delays, failed delivery or additional charges resulting from:

  • Incorrect address;
  • Incomplete address;
  • Incorrect PIN code;
  • Incorrect contact number;
  • Incorrect recipient name;
  • Recipient being unavailable;
  • Inaccessible delivery location;
  • Failure to provide necessary entry or access details.

If you realise that the delivery address is incorrect, please contact us immediately.We will make reasonable efforts to update the address if the order has not already been dispatched or handed over for delivery.Address modification may not be possible after dispatch.

9. Recipient Availability
Because Gyftskart products are often purchased as gifts for another person, the customer is responsible for ensuring that the recipient or an authorised person is reasonably available to receive the order.Where necessary to complete delivery, Gyftskart or its delivery partner may contact:

  • The customer;
  • The recipient;
  • An authorised contact person.

For surprise gifts, we will make reasonable efforts to preserve the surprise where possible. However, contact with the recipient may be necessary to complete delivery.

10. Delivery Attempts
Delivery partners may make one or more reasonable delivery attempts depending on the applicable courier or delivery service.A delivery may fail if:

  • The recipient is unavailable;
  • The recipient refuses delivery;
  • The address is incorrect;
  • The premises are locked or inaccessible;
  • The delivery location is outside the serviceable area;
  • The recipient cannot be contacted;
  • Required building access is not available.

If a delivery attempt fails for reasons attributable to the customer or recipient, additional delivery charges may apply for re-delivery where applicable.

11. Delivery to Third Parties or Alternate Persons
Depending on the delivery circumstances, an order may be delivered to:

  • The intended recipient;
  • An authorised family member;
  • An authorised colleague;
  • Building reception;
  • Security personnel;
  • Another person authorised or reasonably available to receive the order.

Where a product is delivered to an authorised person at the delivery address or according to reasonable delivery practices, the delivery may be treated as successfully completed.If the customer requires delivery only to a specific individual, this should be clearly communicated before dispatch where such an option is available.

12. Offices, Hotels, Hospitals and Event Venues
Delivery to offices, hotels, hospitals, wedding venues or other institutions may be subject to the access and delivery policies of those locations.Gyftskart or its delivery partner may hand over the product to:

  • Reception;
  • Security;
  • Front desk;
  • An authorised representative;
  • A designated delivery point.

Gyftskart will not be responsible if the recipient does not receive the product after successful delivery to an authorised representative or designated receiving point, unless the issue resulted directly from our error.Customers are responsible for ensuring that the recipient and relevant location permit acceptance of the delivery.

13. Proof of Delivery
Delivery may be confirmed through one or more methods, including:

  • OTP verification;
  • Delivery confirmation;
  • Signature;
  • Photograph;
  • GPS or location-based confirmation;
  • Courier tracking records;
  • Electronic confirmation.

Such records may be used by Gyftskart or its delivery partners to verify that an order has been delivered.

14. Tracking Your Order
Where tracking is available, customers may receive tracking details through:

  • Email;
  • SMS;
  • WhatsApp;
  • Order tracking page;
  • Other communication methods.

Tracking information may take some time to become active after dispatch.Once an order has been handed over to a delivery partner, delivery tracking and movement may be managed through that provider's system.

15. Delivery Delays
While Gyftskart makes reasonable efforts to meet estimated delivery timelines, delays may occasionally occur.Possible reasons include:

  • Courier delays;
  • High order volumes;
  • Festivals;
  • Sale periods;
  • Severe weather;
  • Traffic disruptions;
  • Strikes;
  • Natural disasters;
  • Government restrictions;
  • Security restrictions;
  • Technical issues;
  • Incorrect delivery information;
  • Other events beyond our reasonable control.

Gyftskart shall not be responsible for indirect or consequential losses resulting solely from such delays, subject to applicable law.

16. Failed Delivery and Return to Origin
An order may be returned to Gyftskart if delivery cannot be completed.This may happen because of:

  • Incorrect or incomplete address;
  • Recipient refusal;
  • Recipient unavailability;
  • Multiple unsuccessful delivery attempts;
  • Restricted or inaccessible premises;
  • Incorrect contact information.

Where an order is returned due to reasons attributable to the customer or recipient:

  • Re-delivery may be subject to additional shipping charges;
  • Personalised or customised products may not be eligible for cancellation or refund;
  • Original shipping, packaging, personalisation or other non-recoverable charges may be deducted from an eligible refund where permitted by applicable law.

17. Order Status Showing Delivered but Product Not Received
If your tracking information shows that an order has been delivered but you believe that you have not received it, please contact Gyftskart customer support as soon as possible.We may investigate the issue using available information such as:

  • Courier tracking records;
  • OTP confirmation;
  • Delivery photographs;
  • Signature records;
  • GPS information;
  • Communication records.

We may coordinate with the relevant delivery partner before determining the appropriate resolution.

18. Packaging and Product Inspection
We recommend that customers or recipients inspect the package at the time of delivery where reasonably possible.If you receive a visibly damaged package or incorrect product, please:

  1. Take clear photographs or videos of the package and product;
  2. Retain the original packaging where possible;
  3. Contact Gyftskart customer support as soon as possible.

Any claim for a damaged, defective or incorrect product will be handled in accordance with our Return, Refund & Cancellation Policy.

19. Partial Deliveries
Where an order contains multiple products, the products may occasionally be shipped or delivered separately.This may occur because:

  • Products are stored at different locations;
  • Different products require different processing times;
  • Personalised products require additional production;
  • Products are fulfilled by different authorised suppliers or fulfilment locations.

Where practical, customers will receive relevant shipping information.

20. Product Availability and Delivery Substitution
In rare circumstances, a particular product, colour, component, packaging material or accessory may become unavailable.Where appropriate, Gyftskart may:

  • Contact the customer to discuss an alternative;
  • Offer a similar product of comparable value and purpose;
  • Provide an eligible refund if a suitable alternative is not available.

Gyftskart will not intentionally substitute a materially inferior product without reasonable justification or customer approval where approval is appropriate.

21. Bulk and Corporate Orders
Bulk, corporate, wedding, event or specially customised orders may have separate shipping and delivery arrangements.The following may be agreed separately:

  • Delivery schedule;
  • Delivery location;
  • Split deliveries;
  • Packaging;
  • Branding;
  • Quantity;
  • Payment terms;
  • Delivery acceptance procedure.

The specific quotation, purchase order or written agreement applicable to such orders may take precedence over this general Shipping Policy where expressly stated.

22. Force Majeure
Gyftskart shall not be held responsible for delays or inability to deliver caused by circumstances beyond our reasonable control, including:

  • Natural disasters;
  • Floods;
  • Fire;
  • Severe weather;
  • Epidemics or pandemics;
  • War;
  • Civil disturbances;
  • Government action;
  • Strikes;
  • Transport disruption;
  • Power or telecommunications failure;
  • Major technical or cyber incidents;
  • Other unforeseen events.

We will make reasonable efforts to resume normal operations once reasonably possible.

23. Changes to This Shipping Policy
Gyftskart may update this Shipping & Delivery Policy from time to time.The updated version will be published on the Website with a revised Last Updated date.The policy applicable to your order will generally be the version in effect when your order was placed, subject to applicable law.

24. Contact Us
For shipping, delivery or order-related assistance, please contact:
Gyftskart Customer Support
Email: info@gyftskart.com
Phone / WhatsApp: 91-9990154321
Website: Gyftskart.com
Business Address: 112, Ankur Apartment, Sector-5, Rajender Nagar, Sahibabad, Ghaziabad