Return, Refund & Cancellation Policy
At Gyftskart, we want our customers to have a smooth and reliable gifting experience. We take reasonable care in sourcing, personalising, packing and delivering our products.
This Return, Refund & Cancellation Policy explains when an order may be cancelled, returned, replaced or refunded.
This Policy should be read together with our:
Nothing in this Policy is intended to limit any consumer rights that cannot be excluded under applicable law.
1. General Policy
Because Gyftskart sells a combination of:
the return, cancellation and refund eligibility may vary depending on the nature of the product and the stage at which the order is cancelled.
Customers are requested to carefully review:
before placing an order.
2. Order Cancellation
You may request cancellation of an order by contacting Gyftskart Customer Support as soon as possible.Whether cancellation can be accepted depends on the status of the order.
Cancellation may generally be possible if:
Cancellation may not be possible if:
Gyftskart will make reasonable efforts to accommodate cancellation requests received before processing or production begins.However, submission of a cancellation request does not automatically mean that the cancellation has been accepted.
3. Cancellation of Personalised and Customised Products
Personalised and customised products are generally created specifically for the customer and may not be capable of being resold.
Therefore, once any of the following has started:
the order may not be cancelled.
Examples of personalised products include products customised with:
Customers are responsible for carefully checking all personalisation details before placing the order.
Gyftskart shall not be responsible for errors caused by customer-provided:
Such errors will generally not qualify the product for cancellation, replacement or refund.
4. Cancellation After Dispatch
Once an order has been dispatched or handed over to the delivery partner, cancellation may not be possible.
Customers should not refuse delivery merely because they have changed their mind.
If an order is returned because:
the order will be handled according to the Failed Delivery and Return to Origin provisions of this Policy and the Shipping & Delivery Policy.
5. Returns
Returns are accepted only in accordance with this Policy.
Depending on the product category and issue, Gyftskart may offer:
A return request does not automatically guarantee approval.
Gyftskart may review the circumstances, product condition and supporting evidence before approving a return, replacement or refund.
6. Eligible Reasons for Return or Replacement
You may contact us if you receive a product that is:
A. Damaged on Arrival
The product has been damaged before or during delivery.
B. Defective
The product has a manufacturing or material defect not caused by normal use, mishandling or damage after delivery.
C. Incorrect Product
You received a materially different product from what was ordered.
D. Incorrect Personalisation by Gyftskart
The personalisation on the product is materially different from the information correctly submitted and confirmed by the customer.
For example:
In such cases, Gyftskart may review the claim and, where appropriate, provide a replacement, correction or refund.
7. When Products Are Generally Not Eligible for Return
Unless the product is damaged, defective, incorrect or otherwise eligible under applicable law, returns may generally not be accepted for:
The following are also generally not valid reasons for return or refund:
8. Return Request Timeline
If you receive a damaged, defective or incorrect product, please contact Gyftskart as soon as reasonably possible after delivery.
For faster investigation, we recommend reporting the issue within: 48 hours
Some product categories may have different return eligibility periods.
9. Evidence Required for Claims
To investigate a damaged, defective or incorrect product claim, Gyftskart may reasonably request:
We recommend customers record an unboxing video, particularly for:
However, the absence of an unboxing video will not automatically invalidate every genuine claim. Gyftskart may use other available evidence to assess the issue.
10. Inspection and Approval
Once a claim is received, Gyftskart may:
A replacement or refund may be approved after the claim has been reasonably verified.
Gyftskart reserves the right to reject claims that are reasonably determined to be:
11. Condition of Returned Products
Where a return is approved, the product should generally be returned:
Customers should not continue using a product that they intend to return due to a claimed defect.
Use or alteration of the product after discovering an issue may affect the return or refund decision where it makes inspection or resolution difficult.
12. Replacement Policy
Where a valid claim is approved, Gyftskart may offer a replacement instead of a refund where appropriate.
This may be particularly suitable for:
The replacement will be subject to product availability and reasonable production timelines.
If the same product is unavailable, Gyftskart may offer:
13. Refund Policy
If a refund is approved, the refund amount will generally depend on the reason for the refund and the circumstances of the order.
Full Refund
A full refund may be considered where:
Partial Refund
A partial refund may be considered where:
Deductions
Where permitted by applicable law and applicable to the circumstances, reasonable non-recoverable costs may be deducted in cases involving:
No deduction will be made where it is not legally permitted.
14. Refund Processing Time
Once a refund has been approved, Gyftskart will initiate the refund through the appropriate payment method or another mutually agreed method, subject to applicable law.
The actual time for the amount to appear in your account may depend on:
Recommended website wording:
“Approved refunds will normally be initiated within [5–10] business days after approval or receipt and inspection of the returned product, where applicable. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.”
For Cash on Delivery orders, Gyftskart may request appropriate bank account or UPI details for processing an approved refund.
15. Refund for Cancelled Orders
Where an order cancellation is accepted before dispatch and before significant non-recoverable processing has commenced, an eligible refund will generally be processed.
For personalised or customised products, cancellation after production or personalisation has started may not qualify for a refund.
Where Gyftskart itself cancels an order due to:
an appropriate refund will generally be provided for the affected order amount where payment has already been received.
16. Failed Delivery and Return to Origin
An order may be returned to Gyftskart if delivery fails because of:
Where the failure is attributable to the customer or recipient:
Re-delivery
Gyftskart may offer re-delivery subject to:
Personalised Products
Personalised or customised products returned due to customer or recipient-related delivery failure may generally not be eligible for a refund.
Non-Personalised Products
Where an eligible non-personalised product is returned to Gyftskart, a refund may be considered after deducting reasonable applicable costs, where permitted by law, including:
17. Recipient Refusal
If a gift recipient refuses to accept the product, Gyftskart will generally treat this as a customer or recipient-related delivery failure unless the refusal resulted from:
A refusal simply because:
will generally not qualify the order for a refund.
This is especially important for personalised, customised and perishable or specially prepared products.
18. Incorrect Delivery Address
Customers are responsible for entering the correct delivery address.
If you identify an error, contact Gyftskart immediately.
We will make reasonable efforts to update the address before dispatch.
However, once an order has been:
address modification may not be possible.
Gyftskart shall not be responsible for loss or additional delivery costs arising from incorrect information provided by the customer.
19. Order Marked as Delivered but Not Received
If tracking shows that your order has been delivered but you believe it was not received, please contact us promptly.
Gyftskart may investigate using available evidence, including:
If the investigation confirms an error attributable to Gyftskart or its authorised delivery process, we will determine an appropriate resolution.
Where available evidence reasonably confirms successful delivery to the recipient or an authorised person at the correct delivery location, a refund or replacement may not be applicable.
20. Partial Deliveries
Where an order contains multiple products, items may occasionally be shipped or delivered separately.
A return, replacement or refund request may apply only to the affected product unless the entire order is materially affected.
For example, if an order contains five products and one product is damaged, the resolution may relate to that specific product rather than the entire order.
21. Product Substitution
In rare circumstances, a product, component, colour, accessory or packaging material may become unavailable.
Where appropriate, Gyftskart may:
A product will not be considered incorrect merely because there is a minor variation that does not materially affect its quality, functionality or overall purpose.
22. Gift Packaging and Complimentary Items
Gift wrapping, greeting cards, gift messages or complimentary items may be provided:
The design, colour or style of complimentary packaging may vary.
The absence, variation or replacement of a complimentary item will not generally make the primary purchased product eligible for return or refund unless the complimentary item was specifically included as a separately purchased and essential part of the order.
23. Bulk, Corporate and Event Orders
Bulk, corporate, wedding, event and specially sourced orders may be subject to separate written terms.
These may include specific provisions relating to:
Once a bulk order has entered production or procurement, cancellation may result in non-refundable costs.
The relevant quotation, purchase order or written agreement may take precedence over this Policy where expressly stated.
24. Promotional, Discounted and Clearance Products
Unless otherwise required by applicable law or specifically stated on the product page:
may be subject to specific return or exchange conditions.
However, a product will not lose applicable legal protections merely because it was purchased at a discount.
25. Fraudulent or Abusive Claims
Gyftskart reserves the right to investigate suspicious or repeated claims involving:
Where there is reasonable evidence of fraudulent or abusive activity, Gyftskart may:
26. Force Majeure
Gyftskart will not be responsible for delays or inability to process returns, replacements or refunds caused by events beyond our reasonable control, including:
We will make reasonable efforts to resume normal operations as soon as reasonably possible.
27. How to Request a Return, Replacement or Refund
To request assistance, contact Gyftskart Customer Support with:
Customer Support Email: info@gyftskart.com
Phone / WhatsApp: 91-9990154321
Website: Gyftskart.com
Please do not send a product back without receiving return instructions from Gyftskart, unless applicable law requires otherwise.
Unauthorised returns may not be accepted.
28. Changes to This Policy
Gyftskart may update this Return, Refund & Cancellation Policy from time to time.
The updated version will be published on the Website with a revised “Aug 2026” date.
The policy applicable to your order will generally be the version in effect on the date the order was placed, subject to applicable law.